Ottawa, ON. Canada

613-799-9868

We can help determine what will work best for you, or help you optimize your existing technology. 

 

Hosted Call Centers, Contact Centre Analytics, Workforce Management Systems are all the rage, but you need to know which will work best for you, and how to operationalize them!

Did you know that 80% of WFM implementations fail, and many speech analytics do as well. We can make sure this doesn't happen, by either identifying business requirements (people, process, strategy and technology) prior to purchasing, or optimizing existing implementations to drive maximum value.