We have written numerous RFI's and RFP's for very large corporate entities including the two largest contact centre outsourcing RFP's in the federal government as a procurement and contact centre subject matter expert. We bring unrivalled experience determining business requirements, and designing or answering RFI's and RFP's in the contact centre solutions and business process outsourcing areas.
We have also written RFI's and RFP's for technology platforms and provided in depth analysis and decision frameworks to support the business requirements. These include benefit measurement plans, which are designed to operationalize the technology to support the business objectives via the requirements analysis.
We can bring this expertise to ensuring you are buying what you really need.