& Associates Inc. 

Contact Centre


Speech Analytics Consulting

We Are an Innovative Company with Specialized and Proprietary Expertise in Call Centre Reviews, Customer Experience Strategies & Design, Hosted Call Centre and Speech Analytics. 

Our Services

Operation Review

Let us help you map out your service architecture, determine your current, future state and build a roadmap.

Voice of the Customer

The only way to know if you are doing it right is to ask your customers. This is our specialty!

Quality Programs

Do it right every time!

Leverage your VOC program to move up the loyalty pyramid.


We can help determine what will work best for you, or help you optimize your existing technology. 

Operationalize Your Stategy

Ensure your business strategy is operationalized right down to the agent.


Our experts are skilled in business analysis, RFI and RFP writing and responding?

Speech Analytics, don't miss the wave. 

Speech Analytics is one of the fastest growing segments of the contact center technology market. Speech Analytics allows companies to take action on unstructured data from customer interactions, and gain knowledge to improve their business in the areas of: Performance Management (Automate QA), Customer Experience, Contact Centre Efficiency, Sales Effectiveness, and Risk & Compliance.


 Ottawa, ON. Canada


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