Let us develop a custom program to ensure you and your agents are "doing it right". We use up to date customer experience research.
With extensively researched best in class partners we will ensure your success. We provide Workforce Management, Contact Analytics, and Hosted Contact Center Solutions.
Our experts are skilled with a variety of types of statistical analyses.
Ensure your business strategy is operationalized right down to the agent. Make your Call Center the valued gem you know you can be!
Leverage VOC program to move up the loyalty pyramid by "doing it right every time!"
We look at 55 areas of the operation in the three layers of the service architecture detailing a complete current state model. This ensures the interconnected pieces are able to be road mapped to your ideal future state.
We have special expertise in call centre reviews, customer experience strategies and design, and hosted call centre solutions.
Wilton & Associates Inc.
7380 Little Deer Walk Ottawa ON K4P 0B5 CA
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