Voice of the Customer (VOC)

Let us develop a custom program to ensure you and your agents are "doing it right". We use up to date customer experience research.

Technology

With extensively researched best in class partners we will ensure your success. We provide Workforce Management, Contact Analytics, and Hosted Contact Center Solutions.

SERVICES

Speech Analytics Test Drive & Proof of concept

 

Analysis 

Our experts are skilled with a variety of types of statistical analyses.

Operationalize your Strategy

Ensure your business strategy is operationalized right down to the agent. Make your Call Center the valued gem you know you can be!

Quality Program

Leverage VOC program to move up the loyalty pyramid by "doing it right every time!"

CALL CENTER Ops Review

We look at 55 areas of the operation in the three layers of the service architecture detailing a complete current state model. This ensures the interconnected pieces are able to be road mapped to your ideal future state.